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General Conditions of Online Sale

The company Chiens & Chats au Naturel By CF is an Individual Company, registered with the RCS of Lyon under number 529 451 189 000 29, and whose head office is located at 14 Allée de la Bibliothèque 42340 Veauche, represented by Mrs. Carmen Ferreira in her quality of Manager of Dogs & Cats Au Naturel By CF.


The Company offers natural dog and cat care products for sale on the e-commerce platform , of which the company Carmen Ferreira is the owner.


Article n ° 1 - PREAMBLE

These general conditions of sale ("GTC") govern relations between the Company and consumer customers. The T & Cs determine the terms in which the consumer customer acquires one or more products marketed by the Company on the website  Any order for products implies full and unreserved acceptance by the consumer customer of these GTCS.

The consumer customer acknowledges not having relied on any declaration or promise made or given by the Company, which is not stipulated in these T & Cs. The Company reserves the right to modify these T & Cs at any time without prior notification. The GTCs applicable to the order are those in force on the date the order is placed. Any modification of the T & Cs is opposable to consumer customers as soon as they are posted on the website  without the new version being applicable to previous orders.

Article n ° 2 - DEFINITIONS

"The Company": refers to the company Chiens & Chats Au Naturel By CF  as defined in the preamble to these GTC.

"GTC": designate these general conditions of sale.

“Customer”: refers to the consumer customer as defined in the introductory article of the Consumer Code, who places an order on the Site. The Customer acknowledges having full capacity to place an order.

"Party (s)": refers to the Company and / or the Client.

"Site": refers to the website .

"Products": designate the products put online on the Site, and which Customers can purchase by placing an order.

"Services": designate the services put online on the site, and which Customers can purchase by placing an order.

"User": refers to the Internet user browsing the Site.


Article n ° 3 - USE OF THE SITE

The Site is used in accordance with the general conditions of use of the Site owner, Carmen Ferreira, posted on the Site.



4.1 The main characteristics of the Products and Services, in particular the specifications, illustrations and indications of the dimensions or capacity of the Products are indicated on the Site, which the Customer is aware of before placing an order. The Company commits to the essential characteristics of the Products and Services. As such, all information is presented in French.

Prior to the ordering process, the Customer acknowledges having knowledge of the following information:

  • The essential characteristics of the Product and the Services;

  • The price of the Products and ancillary costs (delivery, for example), and the nature and price of the Services;

  • The date or deadline for the delivery of the Products;

  • Information relating to the identity of the Company, its postal, telephone and electronic contact details, and its activities;

  • Information relating to legal and contractual guarantees and their implementation methods;

  • The possibility of resorting to conventional mediation in the event of a dispute;

  • Information relating to the right of withdrawal (existence, conditions, deadline, modalities for exercising this right and standard withdrawal form), the cost of returning the Products, the terms of termination and other important contractual conditions;

  • The means of payment accepted;



4.2 The Customer selects the Product (s), the Service (s) he wishes to acquire and clicks on the “Add to basket” box. When he wishes to order the chosen Products or Services, he then clicks on the “Order with compulsory payment” tab accessible in his “Basket”.

The Customer must then fill in the necessary fields to identify himself, by entering his username and password, communicated when registering. Certain fields marked with an asterisk are mandatory so that the order can be processed by the Company.

The Customer then obtains an order summary, mentioning in particular the price of the Products, their quantity and their unit cost. The Customer can modify his order and rectify any errors at any time.

The Customer can then click on the "I validate my basket" tab if the order summary is appropriate for him.

The Customer clicks on the box "I validate my basket with obligation of payment" then pays by credit card or Paypal by filling in the necessary fields.

The order is then registered.

On receipt of payment for the order, the Company sends an order confirmation by e-mail to the Customer. The sale is then formed.

The Customer can cancel any order free of charge before it is processed, that is to say before receipt of the order confirmation.

4.3 Orders for an amount of 120 euros, all taxes included or more, are archived by the Company for ten (10) years from the date of availability of the Product (s), in compliance with Articles L. 213- 1, D. 213-1 and D. 213-2 of the Consumer Code.

Access to archived invoices is possible as follows: contact us using the Contact link on our shop on


Article n ° 5 - DELIVERY

5.1 The Products are delivered in mainland France and Corsica (excluding Overseas Departments and Regions) as well as in Monaco, to the address chosen by the Customer and confirmed in the order confirmation sent by the Company. The terms and conditions of delivery are indicated by the Company. The appointment dates for the services are to be fixed by email or by telephone at a later date.

5.2 The delivery of the Products is made within the period indicated in the order confirmation. These are indicative deadlines, and no delay of any duration and / or nature whatsoever can give rise to compensation or to the Customer's refusal to take possession of the Products.  However, if the delivery occurs with a delay of more than thirty (30) days compared to the period indicated in the order confirmation, the Customer may request the cancellation of his order and the resolution of the sale under the conditions of articles L. 138 -2 and L. 138-3 of the Consumer Code. The Customer will then be reimbursed at the latest within fourteen (14) days following the date of termination of the sale.

5.3 In any event, the Customer is informed of the processing of his order by e-mail.



6.1 Unless otherwise stated, the sale prices are indicated in Euros excluding VAT and including VAT. The sale prices take into account the VAT rate applicable on the day of the order.

6.2 The applicable prices are those indicated when the order is placed and mentioned in the order confirmation. As such, the Company informs Customers that prices are subject to change.

6.3 The Products are offered for sale as long as they are visible on the Site, and the offers are only valid while stocks last. The Customer is informed of stock shortages directly on the Site. If a Product nevertheless turns out to be missing after the order, the Company undertakes to notify the Customer without delay and by e-mail. The Company may, at the Client's request:

  • Offer to ship all the Products at the same time as soon as the out-of-stock Products become available again; Where

  • Offer an alternative Product of equivalent quality and at an equivalent price.

  • Refund unavailable Products. The Customer will then obtain reimbursement for said Products within thirty (30) days of payment of the Order.


Article n ° 7 - TERMS OF PAYMENT

Payment is made exclusively in Euros and by credit card or Paypal at the end of the ordering process.





8.1 Customers benefit from the right of withdrawal in accordance with the provisions of the Consumer Code. They have a period of fourteen (14) completed calendar days to exercise their right, without having to justify a reason or incur penalties. The Customer bears the cost of return. The Product (s) are returned in their original packaging or in equivalent packaging, unopened, in perfect condition and ready to be marketed again.

8.2 The Customer has the possibility of exercising his right of withdrawal by completing the form accessible at the end of these GTC. The Customer also has the possibility of contacting the Company in order to exercise his right of withdrawal.

8.3 The Company reserves the right to refuse any request for withdrawal that is abusive or initiated after the deadline. The Product must be sent to the following postal address: 14 Allée de la Bibliothèque 42340 Veauche.

8.4 The Company may choose to refund the Product (s) returned, unopened and in perfect condition, or to exchange them as soon as possible.



9.1 On delivery of the Products, the Customer must immediately check their condition and their conformity with the order. To do this, he undertakes to respect the unpacking instructions communicated by the Company on the Site. The Customer must in particular check the quality and quantity of the Products, their references, their condition and their characteristics, before signing the delivery slip. As these are natural and handcrafted products, their texture and appearance may change depending on climatic and transport conditions, but this does not affect the properties of the products in any way.

In the event of delivery of a non-conforming Product, the Customer must express his reservations on the delivery slip. The Customer has a period of three (3) days from the date of delivery to inform the Company in writing of the defect (s) noted. The Company undertakes to reimburse or exchange the Product as soon as possible. No spontaneous return or exchange, without the express prior agreement of the Company, will be accepted.

9.2 The Company is responsible for any lack of conformity of the Products and hidden defects, under the conditions provided for by articles L. 217-4 to 217-12 of the Consumer Code and by articles 1641 to 1648 and 2232 of the Civil Code.

In accordance with the provisions of article L. 217-15 of the Consumer Code, the provisions of articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 as well as article 1641 and the first paragraph of article 1648 of the Civil Code are reproduced in full:


Article L. 217-4 of the Consumer Code: “The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

It is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility ”


Article L. 217-5 of the Consumer Code: "The goods comply with the contract:

1 ° If it is suitable for the use usually expected of a similar good and, where applicable:

- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2 ° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted ”.


Article L. 217-12 of the Consumer Code: "The action resulting from the lack of conformity lapses two years after delivery of the goods".


Article L. 217-16 of the Consumer Code: "When the buyer asks the seller, during the course of the commercial guarantee granted to him during the acquisition or repair of movable property, a discount in the condition covered by the warranty, any downtime of at least seven days is added to the duration of the warranty that remained to run. This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention ”.


Article 1641 of the Civil Code: "The seller is bound by the guarantee for the hidden defects of the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have it. not acquired, or would have given only a lower price, if he had known them ”.


Article 1648 paragraph 1 of the Civil Code: "The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect".


When acting as a legal guarantee of conformity, the Customer:

  • Benefit from a period of two years from the delivery of the property to act;

  • Can choose between repair or replacement of the good, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code;

  • Is exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following delivery of the goods.

The Customer can decide to implement the guarantee against hidden defects of the item sold within the meaning of article 1641 of the Civil Code and that in this case, he can choose between the resolution of the sale or a reduction of the sale price. in accordance with article 1644 of the Civil Code.



10.1 The Company is the sole owner and / or holder of the rights to use the content and applications of the Products posted on the Site, including in particular the logos and registered trademarks. Certain drawings and images are likely to be parodies or pastiches within the meaning of Article L. 122-5 of the Intellectual Property Code.

Any use and / or order under these T & Cs can in no way be interpreted as including any transfer or any license to use the Company's intellectual property rights relating to the Products.

The Customer acknowledges that all commercial or other information and documentation, of any nature whatsoever, that the Company may be required to communicate to it for the purposes of executing an order, are and remain the exclusive property of the latter. .

Consequently, outside the framework of these GTC, any reproduction or total or partial representation of the content used by the Company, in particular the visuals of the Products or the Products themselves made available to the Customer, whatever their form, is prohibited without the prior written consent of the Company.

10.2 Where applicable, all content belonging to third parties and present on the Site is protected by law and any reproduction or representation must be authorized in advance by the holder of the rights relating to such content.

10.3 Certain personal data of Customers are collected and / or processed by the company OOBA-OOBA, owner of the Site, in accordance with its confidentiality policy.


Article n ° 11 - DURATION

11.1 These GTCS come into force from the start of the ordering process and for an indefinite period.

11.2 The Company may terminate it in the event of use to the contrary by the User or the Client, to these GTC, in the event of fraud using means of payment, attempted fraud, false information communicated by the Client, or any other violation. .

11.3 The User or the Customer may terminate it by unsubscribing in accordance with the terms of Article 10.4 of these GTC.


Article n ° 12 - LIABILITY

The Company cannot be held liable in the following cases:

  • Customer's error of appreciation as to the choice or quantity of Products ordered;

  • In the event of misuse of the Products, use for professional purposes, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure;

  • Identity theft, misappropriation of personal information, misappropriation of a means of payment;


The Company's guarantee is, in any event, limited to the replacement or reimbursement of non-conforming Products or those affected by a defect.


Article n ° 13 - FORCE MAJEURE

The Company cannot be held responsible for any breach of its obligations as described in these T & Cs in the event of force majeure, including in particular strikes, fire, explosion, external electrical and technical problems, floods, epidemics, serious accidents, earthquakes, strikes, acts of war, or in the event of any event beyond the control of the Company, and / or any event preventing the execution of an order.



14.1 Subject to what is expressly provided for in these T & Cs, no modification or addition may be taken into account without a written and validly signed agreement.

14.2 In the event that a competent court considers that a clause of these T & Cs does not comply with the law, said clause will be declared null and void, without this affecting the validity and effects of these T & Cs.

Article n ° 15 - DISPUTES

15.1 Any order placed under these GTC is governed by French law.

15.2 The Customer has the option of contacting the Mediator of consumption. He can find information about mediators by clicking on the following link: . The Customer has the option of contacting the Mediator of the Professional Federation of E-commerce and Distance Selling (FEVAD). Referral to the Consumer Mediator is possible according to the terms indicated on the following link:

15.3 Any dispute relating to the formation, execution or termination of the order, or more broadly to the execution of these GTCS, will be submitted to the competent courts, after an attempt at amicable resolution.

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